Housing Case Manager - Mt. Vernon, NY

: Housing Case Manager

: Homeless Services

: Mount Vernon (Vernon Plaza)

: Service Coordinator

: Provide housing case management services to homeless families residing in a Tier II family shelter to rapidly secure permanent housing.


  • Meet with every family within one week of intake to identify housing needs and preferences.
  • Maintains accurate, complete and current files on all clients on caseload.
  • Responsible for implementing home finding plans, assessments and progress notes.
  • Maintains contact with all necessary collaterals and attends appropriate meetings.
  • Help families register their school-aged children for school and monitor attendance.
  • Provides crisis intervention services as needed.
  • Conducts bi-weekly unit inspections.
  • Participates in monthly Town Hall meetings.
  • Maintain demographic and other needed information regarding all clients served for use in statistical reporting through our ClientTrack Homeless Information System.
  • Provides skill-building activities to enhance clients ability to obtain and retain permanent housing.
  • Help participants complete and file housing applications, complete and file applications for housing subsidies, secure needed documents, and schedule appointments to see units;
  • Help participants secure moving costs from DSS, including broker s fees, security deposits, first month s rent, and furniture allowances; and
  • Help residents arrange utilities and utility payments.
  • Encourage participants to comply with the Employment Plans and Independent Living Plans that will be developed by DSS.
  • Other duties as assigned.


Bachelor degree required. Two years of related and/or applicable experience working with children and families. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends. Excellent and demonstrated writing ability with strong spelling, grammatical and punctuation skills, and strong oral communication skills. Advanced knowledge of MS Word, Excel, PowerPoint and database management skills.


Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

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